Ecer offers reliable global shipping services to meet the needs of our B2B and B2C customers. This policy outlines our shipping options, delivery timelines, and related terms.
1. Shipping Options & Timelines
| Shipping Method | Delivery Timeline | Service Area |
|---|---|---|
| Standard Ground Shipping | 3-7 Business Days | North America, Europe |
| Express Shipping (DHL/FedEx) | 1-3 Business Days | Global |
| Ocean Freight | 20-40 Days | Bulk Orders (1000+ kg) |
| Air Freight | 5-10 Days | Bulk Orders (500-1000 kg) |
2. Order Processing Time
- All orders are processed within 1-2 business days after payment confirmation.
- Orders placed after 3:00 PM GMT or on weekends/holidays will be processed on the next business day.
- Bulk orders (100+ units) may require 3-5 business days for processing and packaging.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the product weight, dimensions, destination, and shipping method.
- Free standard ground shipping is available for orders over [USD 500] within North America and Europe.
- Bulk orders (ocean/air freight) include custom clearance assistance—additional fees may apply for duties and taxes (customer is responsible for these charges).
4. Tracking Information
- A tracking number will be sent to your email once your order has been shipped.
- You can track your package status via our website’s [Tracking Page] or the carrier’s official website.
5. Delivery Restrictions
- Some heavy or oversized parts (e.g., engine blocks, transmission assemblies) may require special delivery arrangements—our team will contact you to coordinate.
- We do not ship to PO boxes or military addresses; a physical street address is required for delivery.
- Shipping to remote areas may incur additional fees and extended delivery times.
6. Missing or Damaged Shipments
- If your package is lost or damaged during shipping, please contact our customer support team within 7 days of delivery (or estimated delivery date).
- Provide photographic evidence of the damage and your tracking number for prompt resolution.
- We will either reship the item at no cost or issue a full refund, depending on your preference.
